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the Service Desk - Team

Our Team is Poised And Ready to Fix Your Technology Needs

Robert Leal

Founder & CEO

Robert is the founder of the Service Desk. He has over 10 industry certification regarding Information Security, Information Security and Networking. [read more]

Albert Cook

Lead Tech Support

I’ve been working in technical support for over 5 years, helping people solve tech problems big and small. I earned an Associate Degree in Information Technology & Cybersecurity and hold certifications in CompTIA Pentest+, CySA+, and Network+[read more]

Alexia Rivera

Lead SOC Analyst

I’m a SOC Analyst with a deep-rooted fascination for the ever-evolving world of cybersecurity. To me, defending a network is like solving a high-stakes puzzle—it requires constant vigilance, quick thinking, and a genuine love for digging into the 'why' behind every alert. [read more]