Skip to content

Frequently Asked Questions

You have questions, we have answers!

General Questions

  • What is a Managed IT Service Provider (MSP)?

    • An MSP is like an outsourced IT department. We proactively manage and maintain your IT infrastructure and systems for a predictable monthly fee. This includes things like network monitoring, cybersecurity, cloud services, and help desk support.

  • What services do you offer?

    • We offer a comprehensive suite of IT services, including:
      • 24/7 Network Monitoring
      • Cybersecurity Solutions (firewalls, antivirus, intrusion detection)
      • Cloud Computing Services (migration, management, and support)
      • Data Backup and Disaster Recovery
      • Help Desk Support (remote and on-site)
      • IT Consulting and Strategy

  • How much do your services cost?

    • Our pricing is tailored to your specific needs and typically based on a per-user or per-device model. We also offer tiered packages with different levels of service. Contact us for a custom quote.

  • What types of businesses do you typically work with?

    • We specialize in serving small to midsize businesses.

  • Why should I choose you over your competitors?

    • We are committed to providing exceptional customer service and building long-term relationships with our clients. Our team has extensive experience and expertise in IT and Cybersecurity. We also offer proactive monitoring and maintenance to prevent problems before they occur. 
       

  • What is your service level agreement (SLA)?

    • Our SLA is negotiated individually with each client. We can work together to find a response time that works best for your company.

  • Can you provide references or case studies?

    • Absolutely! [Link to testimonials or case studies on your website]

  • How do you handle data security and compliance?

    • We take data security very seriously. We use industry-best practices and comply with all relevant regulations, such as [HIPAA, GDPR, etc.].

  • What is your onboarding process like?

    • Our onboarding process is designed to be smooth and efficient. We'll start with a thorough assessment of your current IT environment and work with you to develop a customized plan.

  • Can I meet the team members who will be supporting my business?

    • Yes, we encourage you to meet our team! We believe in building strong relationships with our clients.

Technical Questions

  • How do you monitor my network and systems?

    • We use advanced monitoring tools that provide real-time visibility into your network and systems. This allows us to proactively identify and resolve potential issues before they impact your business.

  • What kind of cybersecurity protections do you offer?

    • We offer a multi-layered approach to cybersecurity, including firewalls, intrusion detection systems, antivirus software, and employee security awareness training.

  • Can you help me migrate to the cloud?

    • Yes, we have extensive experience in cloud migration and can help you choose the right cloud solutions for your business.

  • Do you offer data backup and disaster recovery solutions?

    • Yes, we offer a variety of data backup and disaster recovery solutions to ensure business continuity in the event of an emergency.

  • Can you help with our specific issues?

    • We can help with a wide range of technology issues, from slow internet speeds to email problems to software troubleshooting.

Questions About Our Business

  • How long have you been in business?

    • We have been serving clients for over 5 years.

  • What certifications or qualifications does your team have?

    • Our team members hold a variety of industry certifications, including certifications in Microsoft products, computer networking and cybersecurity.

  • How do you stay up-to-date with the latest technology trends?

    • We are committed to continuous learning and invest in ongoing training and development for our team.

  • Do you offer 24/7 support?

    • Yes, we offer 24/7 support for critical issues.

  • What is your process for handling after-hours emergencies?

    • We have a dedicated team available to handle after-hours emergencies. You can reach us by phone or email at any time.